Al Aseel Restaurant & Patisserie, Wollongong

Reviews of Al Aseel Restaurant & Patisserie, Wollongong

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  Google User Added September 15, 2017

  ★ ☆ ☆ ☆ ☆
  Had a dreadful evening there last night courtesy of one of the waitresses for various reasons; including a dreadful greeting, swearing and telling highly inappropriate stories of her dog poo-ing in earshot of diners which was enough to put us off our food. Very disappointing. 7:30pm the lights were on full brightness, no music. Half way through our mains we were told in these exact words by waitress "you won't be having coffees will you? Because we are cleaning up the coffee machine now". Well bang went coffee and dessert which we always have. Mains lovely as always but not enough to rescue the experience. Rung today to speak to the manager Fadi and give feedback (we have been going there often for over 3 years now) and got the distinct impression he really couldn't care less which has made this worse; no solution was offered. He said all of 5 words. I will try to speak to the owner who is currently overseas because I know he would not approve of this. Not good enough and frankly after this we will not go back there. Very upset about it; got the clear message from who I spoke to that customers really don't matter.

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